Restaurant Assistant Manager

Check out www.visitfranklinyard.com for an overview of Franklin Yard.  We are located just 10 minutes from South County and 20 minutes from Downtown STL in beautiful Columbia, IL.  Our exciting campus is home to the Main Street Abbey event and wedding venue, the Principal Hotel and Graphite Restaurant.

Description We are seeking a dedicated and experienced Restaurant Assistant Manager to join our team at Graphite.  As the assistant manager, you will play a key role in supporting the overall management of the restaurant. The ideal candidate should have a passion for hospitality, seeking ways to ensure the guest experience is seamless, comfortable, and exceptional.  Responsibilities Assist the General Manager in overseeing all aspects of the restaurant, including but not limited to, overseeing daily operations of the front of the house, employee scheduling, inventory management, and financial reporting.

Ensure exceptional customer service by training and coaching staff on proper service techniques, resolving customer complaints, and ensuring a positive dining experience.

Maintain high standards of food quality and enforce compliance with health and safety regulations, including proper food handling and sanitation procedures.

Supervise and support the restaurant staff, including servers, bartenders, hosts / hostesses, food runners, and event staff by providing ongoing training, guidance, and performance evaluations.

Assist with hiring, onboarding, and training new employees, ensuring they are equipped with the knowledge and skills necessary to perform their duties effectively.

Collaborate with the kitchen staff to ensure timely and accurate food preparation, monitor food presentation, and address any issues or concerns related to food quality or customer satisfaction.

Handle cash transactions, manage financial processes, and maintain accurate records of sales, expenses, and inventory.

Implement and enforce restaurant policies and procedures, including dress code, employee conduct, and operational guidelines.

Monitor and maintain the cleanliness and organization of the restaurant, including dining areas, restrooms, and kitchen facilities, to create a safe and welcoming environment for both staff and customers.

Stay updated on industry trends, competitor activities, and customer preferences to identify areas for improvement and implement innovative strategies to enhance the restaurant's performance.

Skills and Qualifications Proven Experience as a Restaurant Manager in a fine dining restaurant or similar supervisory role.  Strong leadership and management abilities with the capacity to motivate and inspire others Excellent communications skills to effectively interact with staff and guests.

Customer- focused with a passion for delivering outstanding service Strong Organizational Skills with the ability to prioritize tasks and multitask.  Proficiency in using POS systems and reservation software Ability to work flexible hours including nights, weekends and holidays Ability to work in a fast-paced, high volume environment while maintaining a positive attitude.  Understanding of restaurant health and safety regulations in a restaurant setting Benefits Competitive Salary of + / - 55k Health,Dental, and Vision Insurance 10 Days Paid Time Off and 8 Holidays 401(k) match up to 4% Opportunities for professional development and career growth   Powered by JazzHR