Director of Operations
VirtualVocationsGary, Indiana, United Statesjob_description.job_card.30_days_ago
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A company is looking for a Director of Operations based in Latin America.
Key Responsibilities
Drive KPIs in day-to-day operations across fulfillment, support, and customer-facing teams
Audit current processes and lead end-to-end redesign of operational workflows
Identify and implement process improvements that reduce cost, increase speed, and maintain quality
Required Qualifications
7+ years leading operations in a tech-enabled services or SaaS environment
Proven success scaling operations while improving unit economics
Experience managing fulfillment and customer-facing service teams
Deep familiarity with service metrics (e.g., cost per order, time-to-fulfillment, CSAT, churn)
Experience driving implementation of new tools / AI across organizations
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Director Of Operation • Gary, Indiana, United States
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