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Customer Service Representative

Customer Service Representative

SerfilcoNorthbrook, IL, US
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Job Description

Job Description

Description :

Serfilco Ltd, a worldwide leading manufacturer and supplier of pumps and filters to chemical processing industries currently has a vacancy for an Customer Service Representative in our Northbrook, IL facility. This position will report to the Customer Service Manager and the successful candidate will join an enthusiastic and professional manufacturing team. An overview of our products is available at www.serfilco.com. A competitive benefits package will be in line with experience and this vacancy presents candidates with exciting career opportunity with excellent advancement opportunities.

OVERALL PURPOSE OF THE JOB

Interacts with customers; provides information in response to inquiries about accounts, products, and services.

ESSENTIAL FUNCTIONS

  • Takes care of and settles customer complaints, special orders, or returns via phone or mail
  • Answers customers' questions regarding product or service and operation or maintenance
  • Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping
  • Talks with customers by phone or in person to ensure the best service possible
  • Interviews customers to obtain information and explain available services
  • Investigates and corrects errors, following customer and company records
  • Adjusts complaints concerning billing or services rendered
  • Refers complaints of product or service failure to appropriate departments for investigation
  • Coordinates customers' service needs with other departments as required to ensure customer service

OTHER DUTIES

  • Performs all other duties as required

    • Requirements

    QUALIFICATIONS

    EDUCATION / EXPERIENCE AND / OR TRAINING

  • High School diploma required
  • 1-3 years of experience preferred
  • Spanish Language is not essential but preferred

    • $17 - $20 hourly rate depending on experience

    Requirements : QUALIFICATIONS

    EDUCATION / EXPERIENCE AND / OR TRAINING

  • High School diploma required
  • 1-3 years of experience preferred

    • KNOWLEDGE, SKILLS, AND ABILITIES

    PROBLEM-SOLVING SKILLS

  • Identify problems, inform others, and provide information to assist with solving the problem

    • VERBAL COMMUNICATION SKILLS

  • Use verbal skills to communicate with co-workers or customers and / or vendors

    • WRITTEN COMMUNICATION SKILLS

  • Complete and maintain documentation / records to effectively convey ideas and information both in written and oral form

    • MATH SKILLS

  • Addition, subtraction, multiplication, division, percentages, ratios

    • COMPUTER SKILLS

  • Financial Software
  • Internet / e-mail
  • Spreadsheet Software
  • Word Processing Software

    • TOOLS AND EQUIPMENT

  • General Office Equipment

    • MENTAL DEMANDS typically required

  • High level record keeping
  • Organize and prioritize
  • Respond to angry / upset individuals
  • Read, comprehend and follow instructions / work orders

    • PHYSICAL DEMANDS (typically required to perform the essential functions of the job)

  • CONSTANTLY INCURRED (more than 75% time on job)
  • Ability to sit
  • Ability to communicate orally
  • Ability to hear conversation

    • WORKING CONDITIONS (typically required)

  • CONSTANTLY INCURRED (more than 75% time on job)
  • Requires work in a typical office setting
  • OCCASIONALLY INCURRED (up to 25% time on job)
  • Work a shift between 8-12 hours

    • PERSONAL PROTECTIVE EQUIPMENT (typically required to perform the essential functions of the job)

  • This position typically does not require the use of personal protective equipment.
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    Customer Service Representative • Northbrook, IL, US

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