Admissions Communication Counselor Job at California State University in San Jos

Job Summary

The Enrollment Management Department is seeking an Admissions Communication Counselor to support the university’s efforts to recruit, admit, enroll, and retain a diverse student body. Reporting to the Associate Director of Communications and working collaboratively across Enrollment Management and Graduate Admissions, this role provides timely and accurate information to prospective and admitted students through multiple communication channels. The Admissions Communication Counselor guides students from pre-application through enrollment, providing the information, resources, and support they need to successfully start their academic journey at SJSU.

Key Responsibilities

Serve as a primary resource for communication with prospective and admitted students and their families from recruitment through enrollment

Provide accurate information via phone, email, live chat, social media, Chatbot, and virtual advising

Support yield activities and admission processes by maintaining current knowledge of CSU and SJSU policies, procedures, and practices

Advise students and families on admission eligibility, required documents, transcripts, test scores, and other enrollment requirements

Troubleshoot student issues in MySJSU accounts, checklists, and application processes through resolution

Review and verify admission documents to determine eligibility under CSU and campus regulations

Investigate and resolve student concerns in collaboration with Enrollment Management, Graduate Studies, and Student Affairs

Develop and maintain accurate documentation of communication processes and workflows

Represent Enrollment Management at campus meetings, conferences, and training sessions related to admission communication and policies

Knowledge, Skills & Abilities

Must be able to interact with a variety of internal partners from Academic and Student Affairs to the Office of the President, communicating effectively and professionally

Must possess excellent oral and written communication skills. Must possess excellent customer service and public relations skills.

Must have knowledge of methods, procedures, practices and activities of the program area

Ability to interpret and apply program rules and regulations

Ability to identify conflict, problem solve, and resolve student problems and concerns in the most efficient manner possible

Ability to use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements

Ability to advise students individually and in groups on routine matters where required

Ability to recognize multicultural, multi-gendered, and multi-aged value systems and work accordingly

Ability to advise students individually and in groups on complex student-related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions

Ability to recognize patterns in student inquiries and communicate those patterns to management

Ability to prioritize inquiries across media to address time sensitive concerns with greater urgency

Ability to effectively balance competing demands to serve students within established service standards for Enrollment Management and to alert management if the service standard cannot reasonably be met

Ability to identify and resolve student concerns with Enrollment processes and procedures

Working knowledge of document types such as transcripts, forms, and test scores

Required Qualifications

Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field

Two (2) years of professional experience in one of the student services program areas or in a related field. A master’s degree in a job‑related field may be substituted for one year of professional experience

Preferred Qualifications

Bachelor’s Degree

Two (2)+ years working in a student services position

Experience working with students providing education advising and counseling services

Knowledge of applicable University policies, procedures and worked in educational environment in either Admissions or Records or ability to learn

Ability to analyze and interpret documents and requirements and be able to disseminate information to other staff

Excellent written and oral communication skills

Knowledge of PeopleSoft or ability to learn or be trained in a broad range of technology systems

Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity / Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws.

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