Service Order Coordinator

Are you looking for a great company with great people, a place you can retire from someday? If a position where you can directly impact the success of an organization and share in that success as an Employee Owner sounds like a refreshing opportunity, then check us out.

Cogent is currently seeking an Order Coordinator for our Decatur, Illinois, facility. The ideal candidate will have an Associate’s Degree (minimum) along with previous experience in a customer service / order coordination / scheduling position. We are passionate about helping customers and the communities where we live and work and pride ourselves on being respected, innovative leaders in our industry.

Key Responsibilities of an Order Coordinator on the Shop Service Team include

• Create work orders for shop technicians to perform work on equipment
• Acquire documents as needed for technicians to perform the job effectively (parts list, exploded diagram, etc)
• Effectively review technician inspections and prepare inspection reports for customer review
• Attain pricing from vendors and subcontractors to prepare inclusive repair and / or replacement pricing to present to the customer
• Responsible for the procurement of all parts, equipment, and tools needed for each job
• Track purchase orders and forecast when parts will arrive
• Work with the Shop Service Manager to schedule jobs
• Assist the Service Manager with any change orders or modifications to the work scope
• Update the customer and sales team about the status of the job using appropriate communication methods
• Work in Salesforce daily picking up requests that are Shop Service related
• Attend all necessary on-site and virtual training required for this position and department (may require infrequent travel)
• Utilizes the support and coordinates the work of the sales and service departments to ensure each order is managed with excellence
• Monitors quality from project planning through order completion
• Processes warranties and returns to vendors in a timely manner
• Receives, unpacks, verifies, and records all incoming shipments
• Packs, addresses, and documents all outgoing shipments
• Coordinate all shipments with appropriate shipping vendors
• Maintain relationships with shipping vendors
• Retains inventory at proper levels and within an organized manner
• Inventory cycle counting
• Develops and maintains solid relationships with customers both internal and external
• Provide excellent customer service daily
• Complete all necessary safety training

Skills & Qualifications

The physical requirements of this position are :

Why Work With Us?

At Cogent, you’re not just an employee—you’re an owner . Our people make the difference, our shared values define us as a team and bring our vision to life. Together, our team of employee-owners is committed to helping build healthy and prosperous communities through creatively engineered solutions for our customers. We are a growing Midwest company that provides fluid processing solutions serving the local Industrial, Municipal, Commercial Building Trades, Oil and Gas markets through our family of trusted brands.

We Offer

Make Your Mark with Cogent

This is more than just a coordination role—it’s a chance to work in a company where your efforts are recognized, your voice is valued, and your professional growth is supported. As an employee-owner, you'll be part of a collaborative team that celebrates innovation, accountability, and shared success.

Apply today and help us build something exceptional—together!

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.