Last Mile Lead, Fulfillment Operations - (Shift 2)

Last Mile Lead, Fulfillment Operations - (Shift 2)

Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy and sustainable products at member-only prices, while matching every paid membership with a free one for someone in need. Every day, we leverage innovative technology and member-first thinking to help our over 1,600,000+ members find better products, support better brands, and build a better world in the process. We are also a Certified B Corporation, a Public Benefit Corporation, and a Climate Neutral Certified company. Join us as we bring healthy and sustainable living to millions of Americans in the years to come.

At Thrive Market, we have fun, we love what we do and it shows by our expansive growth, and we understand that our Thrivers are the backbone of our success!

With the continued growth of our Fulfillment Center in Wilkes-Barre, PA, we have an exciting opportunity. Come experience all that we offer and Thrive along with us!

We're hiring a Team Lead for our Last Mile Operation to join our amazing Outbound Department, where you'll be on the front lines contributing to awesome member experiences!

Responsibilities

• Lead by example in all interactions with Thrivers. Provide guidance, motivation, and on-the-floor support to ensure the team consistently delivers on quality, speed, and safety goals.
• Oversee daily outbound activities including picking, packing, shipping, and dock operations to ensure all performance targets are met or exceeded.
• Create opportunities for Thrivers to grow by providing hands-on training, mentorship, and feedback that promote operational excellence and professional development.
• Review productivity reports, labor utilization, and quality metrics daily to identify areas for improvement. Partner with Supervisors and Managers to implement corrective action plans where needed.
• Utilize Lean principles (5S, Kaizen) to identify inefficiencies, streamline workflows, and improve overall outbound performance.
• Maintain strong communication with peers, supervisors, and cross-functional teams to ensure alignment and timely execution of fulfillment priorities.
• Champion a culture of safety by ensuring all Thrivers follow OSHA and company safety standards. Conduct regular walk-throughs and help resolve safety-related issues immediately.
• Foster a positive and inclusive workplace where everyone feels valued, respected, and motivated to contribute their best.
• Support Supervisors and Managers with additional tasks and projects designed to enhance overall fulfillment center performance.

Qualifications

Belong to a Better Company

We're a community of more than 1 Million + members who are united by a singular belief : It should be easy to find better products, support better brands, make better choices, and build a better world in the process.

At Thrive Market, we believe in building a diverse, inclusive, and authentic culture. If you are excited about this role along with our mission and values, we encourage you to apply.

Thrive Market is an EEO / Veterans / Disabled / LGBTQ employer. At Thrive Market, our goal is to be a diverse and inclusive workplace that is representative, at all job levels, of the members we serve and the communities we operate in. We're proud to be an inclusive company and an Equal Opportunity Employer and we prohibit discrimination and harassment of any kind. We believe that diversity and inclusion among our teammates are critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. If you're thinking about joining our team, we expect that you would agree!

If you need assistance or accommodation due to a disability, please email us at eeo@thrivemarket.com and we'll be happy to assist you.

Ensure your Thrive Market job offer is legitimate and don't fall victim to fraud. Thrive Market never seeks payment from job applicants. Thrive Market recruiters will only reach out to applicants from an @thrivemarket.com email address. For added security, where possible, apply through our company website at www.thrivemarket.com.