New Business Case Manager I - M Channel

New Business Case Manager - M-Channel

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future including your own.

We're actively seeking talented New Business Case Manager - M-Channel to join our team. This is a remote position.

As a New Business Case Manager supporting our M Channel, you'll play a key role in Pacific Life's growth and long-term success by providing exceptional customer service, operations support, problem resolution and specialized administrative support to producers, policy owners, broker / dealer back-offices, and other customers. How you will make an impact :

• Gather information about product capabilities relative to specific customer needs
• Review customer inquiries, problems, requests, and suggestions and determine appropriate solutions and / or responses
• Negotiate customer claims, initiate billing adjustments, and arrange product substitutions and returns
• Research and provide problem resolution, detailed information on services, and assistance regarding paperwork and technical inquiries
• Resolve most customer concerns and problems using established procedures
• Ability to process efficiently in multiple operational systems

The experience you will bring :

What will make you stand out :

The level of the role and associated pay range will be determined by the incumbents work experience, skillset and geographic location.

You can be who you are.

People come first here. We're committed to an inclusive workforce.

Base Pay Range : $19.17 - $23.43

Your Benefits Start Day 1

EEO Statement : Pacific Life Insurance Company is an Equal Opportunity / Affirmative Action Employer, M / F / D / V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.