Fraud Specialist / Customer Support

Job Title : Fraud Specialist / Fraud Operations Specialist I

Job Id : 24-04821

Location : Overland Park, KS

Duration : 06 Months On Contract

Description :

• At least 1 year relevant experience required.
• Conduct in depth analysis and / or investigations to identify and manage fraudulent activities.
• This includes customer authentication, fraud investigations and / or compliance with fraud policies in all business channels.
• Analyze relevant data to confirm or clear fraud, validate customer ID authentication and violations of fraud polices that could adversely impact Telecommunication.
• Evaluate fraud trends related to fraudulent orders and identity theft. Perform research and draw conclusions.
• Researches and / or notifies appropriate internal staff for customer verification or legal action. Participates in establishment and implementation of policies and procedures designed to identify and deter fraudulent usage.
• Investigates and responds to fraud escalations. Establishes and improves fraud-related process. Identifies issues and recommends solutions on team projects.
• Hours of operation Mon-Fri 9 : 00AM CST to 6 : 00PM CST and Saturday 8 : 00AM to 5 : 00PM CST.
• Must be able to work flexible schedule including nights, weekends and holidays.