Commercial Insurance Department Manager

Job Description

Job Description

About Rue Insurance

Rue Insurance is one of the largest independent insurance brokerages in the state of NJ, having been established in 1917. We offer insurance solutions throughout NJ and PA with a focus on Mercer, Bucks, Burlington, Middlesex, Monmouth, Ocean, and Somerset counties and licenses in most states across the US. We consistently win “Best Places to Work NJ” and recently “Best Places to Work Insurance”, a national designation. We have an exceptional and diverse company culture that has led to our average employee remining with us for over a decade. Our employees give 5-star customer service to our clients which in turn has fostered our sterling reputation.

About the Position

Rue Insurance’s Commercial Insurance Department Manager is responsible for the leadership, development and supervision of the Commercial Insurance Team in the sales and service of potential and existing client policies. The Manager will provide technical expertise in coordinating the inside service of new and existing clients through sales, account development, and problem solving in accordance with the agencies objectives and procedures. They are accountable to build and maintain strong relationships with Rue Service team members and Rue producers; and work closely with the Management team and Commercial team to support client retention and new prospect opportunities for the purpose of improving and growing the Unit. Quality of work must exemplify the best-in-class service standards established by Rue Insurance at all times.

Hybrid schedule available after 90 days

Relocation Assistance Offered

Reports to : COO                 Department / Unit : Commercial / Producer / Select / Tech

Work Schedule & Classification : Full-time, salaried exempt position

Salary : $115,000 - $175,000 Annually

Bonus Opportunity based on Company and Individual Performance

Duties & Responsibilities include but are not limited to :

Service Staff Management, Mentoring and Development

• Responsible for the management of employees through setting priorities, developing work plans and schedules, handling department issues, recording time and attendance and approval of expense reports.
• Management of employees includes : interviewing, hiring, training, career development, performance reviews, performance improvement plans, and terminations.
• Provide supervision to all unit employees for selling, processing and servicing of our client’s insurance needs.
• Maintain a work environment that allows us to attract and retain the highest caliber of employees.
• Maintain an efficient Department operation that meets or exceeds sales, retention and service goals.
• Establish education and career paths for all Commercial Lines staff.
• Provide hands-on assistance, training, and mentorship support to team members to enhance their personal professional development and success
• Set, track and monitor individual and department goals. Conduct effective performance reviews and monthly progress updates.
• Foster team behavior and a sales-oriented department culture. Promote account rounding and cross-sell / referral opportunities.
• Review account retention with Account Managers and ensure adherence to retention goals; achieve agency retention goals regarding percentage of retained business through proactive measures.
• Lead departmental meetings with respect to market conditions, competitors, product updates and / or client servicing
• Conduct monthly renewal meetings with all Commercial Account Managers and production staff. Ensure team members are addressing renewals in a timely manner.
• Participates in presentations to prospects and clients, as necessary in support of new business and client retention, providing in-depth knowledge in regards to operations activities.
• Support Department employees on client and prospect calls by providing training, scripts and assistance
• Coordinate Producer Unit’s interaction with other departments
• Motivate team and validate methods by making sales and developing client relationships

Workflow Analysis, Development, Execution and Coordination

Problem Resolution

Client Relationship Building

Company

Qualifications & Education :

Benefits :

Physical Requirements :

Must be capable of sitting for a long period of time, working on a computer, standing, and walking.

Equal Opportunity Employer :

Rue Insurance provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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