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Senior Vice President, Professional Services
Senior Vice President, Professional ServicesKindsight • New York, NY, US
Senior Vice President, Professional Services

Senior Vice President, Professional Services

Kindsight • New York, NY, US
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About Kindsight :

  • Kindsight builds technology that helps fundraisers make a difference.
  • For decades, Kindsight has supported the education, healthcare, and nonprofit sectors with fundraising tools and the largest charitable giving database on the market.
  • And as the giving sector evolves, so does Kindsight.
  • As the leader in fundraising intelligence, Kindsight leverages real-time data and AI to help thousands of organizations around the world identify, manage, and engage with donors - at any scale.
  • With purpose-built CRMs that corral all of that donor information and campaign tracking into one place, donor prospect research tools that offer proactive insights and real-time donor intel, and generative AI that creates personalized, meaningful content drafts at scale, Kindsight’s product suite is truly changing the game for donor fundraising.

Position Summary :

  • The Senior Vice President (SVP), Professional Services will lead Kindsight’s global Professional Services organization, responsible for strategy, delivery, and scalability across all client engagements.
  • This executive will build a modern, data-driven services organization that accelerates customer outcomes, shortens time-to-value, and strengthens Kindsight’s reputation for excellence in enterprise delivery.
  • The SVP owns the Professional Services P&L and is accountable for revenue growth, margin performance, utilization, customer satisfaction, and delivery governance across implementation, consulting, enablement, and partner-delivered services.
  • The role spans all functional pillars of Professional Services, Delivery Excellence, Commercial Operations, Resourcing, and Customer Lifecycle Execution, and is central to transforming PS into a scalable, margin-positive growth engine driving customer value, partner success, and recurring revenue.

    • Applications for this role will close on Friday, October 24, 2025.  What You’ll Do :

  • Define and execute the Professional Services strategy aligned with company objectives and ARR / NRR growth targets.
  • Drive service contribution to revenue through standardized implementation accelerators, adoption programs, and measurable success metrics.
  • Lead long-range planning for capacity, delivery models, and service monetization (fixed-fee, T&M, managed services, success packages).
  • Scale a productized services model through standardization, automation, and strategic partner enablement.
  • Own the global P&L, including forecasting, margin, and utilization.
  • Establish consistent delivery frameworks, KPIs, and governance for predictable, high-quality outcomes.
  • Build scalable resourcing models balancing internal capacity, offshore delivery, and partner ecosystems.
  • Ensure service engagements deliver measurable customer impact- adoption, satisfaction (CSAT / NPS), and expansion.
  • Serve as executive sponsor for strategic enterprise clients to drive retention and growth.
  • Collaborate with Partner and Channel leaders to design partner certification, enablement, and co-delivery models that extend reach and capacity.
  • Partner with Sales on scoping, pre-sales alignment, and solution architecture.
  • Align with Customer Success and Support to ensure seamless transitions and ongoing customer health.
  • Collaborate with Product and Engineering to translate delivery insights into roadmap priorities and implementation accelerators.
  • Integrate multiple legacy delivery models into a unified, scalable operating framework.
  • Build and mentor a world-class Professional Services leadership team and global delivery organization.
  • Foster a culture of accountability, innovation, and operational excellence that attracts and develops top consulting and delivery talent.

    • What We’re Looking For :

  • 15+ years in Professional Services leadership for enterprise SaaS, CRM, or platform-based software companies.
  • Proven success leading large-scale, distributed delivery teams with full P&L accountability.
  • Deep expertise in enterprise implementation frameworks (e.g., agile / hybrid models, PMO governance, delivery automation).
  • Strong commercial and contractual acumen, able to structure enterprise SOWs, negotiate risk, and manage escalations.
  • Demonstrated experience building partner ecosystems and managed service frameworks.
  • Executive-level communication and stakeholder management skills, both internally and externally.
  • Experience serving nonprofit, higher education, or healthcare clients strongly preferred.

    • Compensation Range :

  • $275,000 - $325,000 USD On-Target Earnings (OTE) annually, based on experience, market benchmarks and role complexity.
  • We aim to offer fair, competitive pay that reflects your skills and the market.
  • At Kindsight, we’re proud to be a place where everyone belongs and has an equal opportunity to contribute, thrive and grow.
  • We hire based on skills, potential, and impact, and we believe our differences fuel innovation.
  • We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status.
  • We’re building a workplace where everyone has the opportunity to do meaningful work and make a difference.
  • Applications for this role will close on Friday, October 24, 2025.    Powered by JazzHR
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