Customer Service Representative I
Software Galaxy Systems, LLCAuburn, New York, United Statesjob_description.job_card.30_days_ago
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job_description.job_card.job_description1 3 years of experience in a customer service role Proficiency with ERP-LX required Financial / accounting aptitude and strong problem-solving skills required Familiarity with MS Office, Salesforce, and general CRM tools Strong communication skills, customer-focused mindset, and ability to work independently Responsible and self-motivated High school diploma required; Associate's degree or some college coursework preferred
Description :
MF 8 pm to 5 pm (onsite role)
We are seeking a Customer Service Representative to provide front-line support by directing callers and email inquiries to the appropriate team or department. This is a contract role covering for an employee going on maternity leave later this year.
While prior knowledge of part and pump terminology is helpful, training will be provided.
Key Responsibilities :
- Serve as the first point of contact for customers via phone and email
- Route inquiries appropriately and ensure prompt responses
- Follow ISO9001 Customer Service Procedures and Work Instructions
- Utilize key systems : ERP-LX (Order Entry), eCom (Customer Portal), Salesforce (CRM), and 8x8 (Phone system)
- Assist with warranty claim processing
- Perform other duties as assigned by the Customer Service Manager
Preferred Skills & Experience :
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Customer Service Representative • Auburn, New York, United States
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