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Customer Service Representative

Customer Service Representative

Ponca City Development AuthorityPonca City, OK, US
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This job is posted by Ponca City Development Authority, but being hired by Redlands Office Solution.  The contact for any questions will be admin@redlandsos.com Key duties include processing orders, and maintaining product knowledge, all while fostering a positive customer experience through excellent communication, problem-solving, and empathy.  Core Responsibilities Customer Support :

  • Answering inquiries Information Provision : Giving customers detailed information about products we provide.

Order and Return Processing :

  • Handling customer orders, processing payments, and managing product returns.  Communication : Effectively communicating with customers through various channels, including phone calls, in-person interactions, and email.  Key Skills & Qualities Communication Skills : Strong verbal and written communication abilities, including active listening and clear articulation.  Problem-Solving : The ability to analyze customer issues, identify solutions, and de-escalate conflicts.  Product Knowledge : A deep understanding of the company's products and services to provide expert assistance.  Empathy & Patience : Understanding and sharing the feelings of others to provide a supportive and positive experience.  Adaptability : The ability to adapt to different customer situations and changing work environments.  Work Environment Interaction Channels : CSRs interact with customers through phone, email, and in-person interactions.  Collaboration : Working with other departments to ensure a cohesive and positive customer experience.
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    Customer Service Representative • Ponca City, OK, US

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