Jr. Service Engineer

Overview

Jr. Service Engineer role at Birdi Systems, Inc. This entry-level engineering role bridges IT and security operations, requiring both technical acumen and client-facing communication skills.

Responsibilities

• Perform troubleshooting and root-cause analysis across multiple OSI layers (cabling, networking, software, and user issues).
• Maintain and repair physical infrastructure (power, cabling, devices) and ensure system reliability and safety.
• Configure and troubleshoot IP networks (switches, VLANs, routing, VPNs, firewalls).
• Support and update software platforms such as VMS, access control, and alarm monitoring systems.
• Monitor system performance, analyze logs / alerts, and recommend preventive measures.
• Respond to service calls, conduct preventive maintenance, and provide timely, accurate documentation.
• Act as a client-facing engineer : explain technical issues clearly, deliver solutions, and escalate complex problems when needed.
• Ensure compliance with health, safety, and security standards, as well as industry codes.
• Stay current on emerging technologies, participate in training / certifications, and share best practices with the team.
• Collaborate with senior engineers, project teams, and provide mentorship support to junior staff as needed.

Qualifications

Company & Role Details

Company : Birdi Systems, Inc. (BSI). Location : Los Angeles, CA.

At Birdi Systems, you will have the opportunity to work on critical infrastructure projects that make a real impact. You'll gain hands-on experience bridging IT and security operations while developing your technical skills in a growth-focused environment that supports training and certifications.

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