Technical Project Coordinator I

Job Description

Job Description

Salary : $26 to $28 per hour

About Mednet

Mednet is a premier healthcare technology company specializing in eClinical solutions tailored for the global life sciences industry. With over 20 years of experience and thousands of clinical trials conducted, Mednet offers a comprehensive eClinical system backed by a first-class support team to manage clinical studies from start to finish, and drive advancements in global healthcare.

LOCATION

This is a Minnetonka, MN based position with generous flexibility to work from home.

JOB SUMMARY

The Technical Project Coordinator serves as the main point of contact for client inquiries related to our eClinical platform, providing timely and knowledgeable support to ensure client success. Progressive development within the role, coupled with direct engagement with the product, equips the Technical Project Coordinator to contribute meaningfully to client projects including study setup, testing and validation activities.With a strong foundation in both technical product knowledge and client-facing responsibilities, Technical Project Coordinators are well-positioned for future opportunities within Mednet.

JOB DUTIES

• Work closely with teammates to provide attentive care across client engagements, fostering trust and delivering exceptional service at every touchpoint.
• Provide first-tier support for company applications to customers and end users.
• Respond to customer inquiries with clarity and care primarily through written communication.
• Diagnose and troubleshoot product issues.
• Document and track support issues within a ticketing system.
• Escalate unresolved issues to the appropriate internal teams.
• Maintain a strong working knowledge of product updates and changes.
• Follow up with clients to ensure their issues are resolved.
• Support the building, testing, and validation of clinical studies with guidance from senior team members.

JOB QUALIFICATIONS

ESSENTIAL

PREFERRED

Mednet will not sponsor applicants for work visas.

COMPENSATION

$26 to $28 per hour ($55,000 to $60,000)

SCHEDULE

Daytime M-F

Position is hybrid / remote-friendly

BENEFITS

all benefits are subject to eligibility requirements

Mednet will not sponsor applicants for work visas.

This employer participates in the Electronic Employment Verification Program (E-Verify) to validate employee I-9 documentation. Please visit everify.gov to learn more.