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Bilingual Customer Support Rep
Riverside RecruitingParma, OH, USjob_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionReceive or initiate contact with customers for low level technical support issues Follow knowledge base articles and standards to troubleshoot and resolve issues Escalate issues when necessary and advocate for urgency when needed Document customer info, triage steps, solution, or escalation notes Follow-up with customers to confirm that solutions are acceptable Monitor queues to ensure compliance with SLA requirements Provide highest level of responsiveness and service possible Spanish and English Outstanding communication skills High level of emotional intelligence Must live within 30 miles of Parma, Ohio High level of empathy, care, and compassion Must be able to work Mon-Fri, 8am-4 : 30pm Customer Service or Customer Support experience Ability to document customer issues quickly and courteously Team player mentality, flexible for shift changes or modifications Ability to focus with a high degree of accuracy and thoroughness Communicate via phone, instant messenger / chat, email, tickets Bonus : experience with a ticketing software for customer support
Job Description
I'm a recruiter (headhunter). This service is free to you (the candidate). One of the companies that I recruit for is looking for a :
Bilingual Customer Support Rep
$18 per hour to $22 per hour
Hybrid remote - Parma, Ohio
3 days remote, 2 days onsite
Monday-Friday, 8am to 4 : 30pm
Summary
- Two weeks PTO
- Spanish and English bilingual
- Customer Service and low level technical support
- 3 days remote work-from-home, 2 days onsite in Parma
- Anthem medical, Anthem dental, Anthem vision, accident, critical illness, life, 401k match, college tuition benefit program
Responsibilities
Requirements
Sean Zetts
440-447-0001
Riverside Recruiting
Sr. Recruiter & President
www.RiversideRecruiting.com
/ in / SeanZetts
Sean.Zetts@RiversideRecruiting.com
customer care customer experience help desk helpdesk it support tech support coordinator information technology call center support center contact center support
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Customer Support Rep • Parma, OH, US
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