Cloud Migration Manager - Federal

Overview

Cloud Migration Manager - Federal at ServiceNow

Join to apply for the Cloud Migration Manager - Federal role at ServiceNow

Note : This position will include supporting our US Federal Government Cloud Infrastructure.

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Please Note : This position will include supporting our US Federal Government Cloud Infrastructure.

This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal / misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

ServiceNow is building an exciting team (GCS Cloud Migration Services) to facilitate, and ultimately automate, a seamless customer migration experience. The Cloud Migration Manager will guide a desired customer instance through the various steps required to be executed properly. The mission is focused on end-to-end orchestration and visibility, partnering with the right internal teams or external customers to make the required steps happen.

What You Get To Do In This Role

• Track and report on status of migration requests from initial trigger to completion
• Assign work items properly across teams, monitor timeline execution, establish SLAs where needed; create and assign change tasks for migrations, check status updates, and follow up on SLAs
• Directly engage with customers to explain the migration process, build customer confidence, and push through resistance to achieve migration objectives
• Engage with teams / systems outside of GCS when needed, perform checks (e.g., entitlement checks) to ensure proper execution
• Be the process owner for end-to-end moves; define automation opportunities to improve efficiency while starting with manual steps to ensure a successful move
• Identify opportunities to automate where appropriate

Qualifications

To be successful in this role you have :

Additional Information

Work Personas : We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or in-office) are assigned to ServiceNow employees depending on the nature of their work and location. Eligibility for work persona may be determined by distance between your residence and the nearest ServiceNow office.

Equal Opportunity Employer : ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations : We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations : For positions requiring access to controlled technology subject to export control regulations, ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval required by relevant export control authorities.

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