A company is looking for a Head of Contact Center Strategy and Transformation.
Key Responsibilities
Define the vision and governance framework for the Contact Center Center of Excellence (COE)
Provide strategic oversight for contact center technology and data, ensuring alignment with future needs
Act as a change leader to engage stakeholders and foster a culture of continuous learning and excellence
Required Qualifications
Bachelor's in Business, Operations, or related field; MBA or advanced degree preferred
Strong executive presence with the ability to influence senior stakeholders
Financial and analytical acumen for building and owning ROI / business cases
Expertise in customer experience and continuous improvement methodologies
Lean Six Sigma or equivalent process optimization experience preferred
Contact Center • Omaha, Nebraska, United States