Customer Service Representative and Dispatcher (Plumbing)

Job Description

Job Description

Description :

Tired of feeling like just another number in a big corporation?

Ready to join a team that values creativity and fun?

Looking for a role where your skills can truly shine?

Excited about helping customers build their dream projects?

At Thousand Oaks Plumbing, you’ll enjoy competitive compensation ranging from $25 to $29 per hour, along with benefits like health, vision, and dental insurance. We offer a 401k with company match, paid time off, employee discounts, and fun team member appreciation events!

What You’ll Be Doing

Customer Service Representative responsibilities include but may not be limited to :

• Answer incoming calls from customers related to service, billing, and other departments promptly.
• Make warm outbound calls to schedule, confirm, and survey upcoming or completed appointments.
• Manage customer concerns with the objective of maintaining a positive customer relationship.
• Achieve productivity standards and goals set by the company while maintaining high quality calls and following expected call flows and scripts.
• Maintain a positive, professional, optimistic attitude in the workplace.
• Check voice mail messages from the after-hours answering service.
• Review dispatch board with the dispatcher(s)
• Call customers from the non-emergency after hours service to schedule appointments
• Confirm all scheduled appointments with customers throughout the day.
• Accurately gather all necessary customer information.
• Provide recommendations for service and maintenance contracts as appropriate.
• Assist other departments as needed and perform other duties as assigned.

Dispatching responsibilities include but may not be limited to :

Work Schedule :

Requirements :

What We’re Looking For :

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.