Multifamily Escrow Officer

Job Title

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Job Description

Applies skills and job knowledge in area of specialization; may adapt procedures, operations, techniques, tools, materials, and / or equipment to meet needs of area of specialization; may work on non-routine tasks; resolves issues / makes working decisions within area of specialization or responsibility with minimal supervision.

The Multifamily Escrow Officer is responsible for the following :

• Creating and preparing invoices tied to multifamily escrow and reserve accounts.
• Ensuring timely and accurate disbursement of property taxes, insurance premiums, reserve for replacement and other escrow / reserve-related items.
• Working closely with Financial Analysts, Insurance Officer, and Accounting division to ensure a smooth transaction process.
• Create and prepare invoices for escrow and reserve accounts.
• Ensure correct balances, due dates, and disburse funds for taxes, insurance, and other escrow / reserve accounts in a timely manner.
• Process and track payments for property taxes, insurance premiums, and reimbursement requests.
• Verify invoices / request memos, confirm due dates, and communicate with Financial Analysts, Insurance Officer, and accounting division.
• Create contracts and billing schedules in Workday.
• Prepare monthly invoices and statements to send to multifamily properties. Work with external partners for electronic billing enrollment.
• Conduct periodic escrow analysis to ensure proper funding and prevent shortages or overages.
• Adjust escrow payments as needed.
• Communicate with Financial Analysts and Insurance Officer regarding escrow balances, disbursements, changes in tax or insurance costs, and escrow analysis results.
• Assist Insurance Officer regarding insurance premium renewal tracking and ProLink reports.
• Coordinate with internal divisions on escrow-related issues, including property transfers, insurance claims, and payment disputes.
• Identify and implement process improvements for efficiency and accuracy. Prepare periodic reports on escrow performance and compliance metrics.
• Assisting Housing Management and Accounting division on any other job-related assignments on an as needed basis.

Qualifications :

EEO Statement

As an employer, PHFA is committed to having a workforce that is diverse and reflects the residents that it serves. We strive to maintain a workplace where all employees and applicants for employment receive equal opportunities in all aspects of employment. There are numerous policies in place at PHFA to help us honor this commitment.

The Pennsylvania Housing Finance Agency is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, disability, family status, gender, national origin, political affiliation, race or religion.

Diversity Statement

PHFA values, honors and commits to the equitable treatment and elimination of discrimination in all forms. We are committed to the diversity of all staff, and in all programs and services offered.