Dispatcher

Summary :

Dispatchers act as the first point of contact for incoming calls. In this position, dispatchers are in charge of maintaining call logs, monitoring routes, and directing units in the field. Dispatchers must be able to multitask in stressful conditions with little supervision, in addition to being excellent communicators, all while demonstrating superb organizational and interpersonal skills.

Essential Duties and Responsibilities : include the following. Other duties may be assigned.

• Takes a high volume of incoming calls for towing services and police impounds.
• Assists customers and representatives of local law enforcement agencies with any questions regarding the release of vehicles and laws specifically related to towing and impounding vehicles.
• Handles internal Tow Operators' and external Tow Operators’ inquiries with respect and in a timely fashion.
• Coordinate, manage, and schedule truck drivers to ensure vehicles needing a tow are picked up and / or delivered on time by use of radio, phone, or computer.
• Effectively communicate and serve as the liaison between drivers and customers.
• Ability to accurately input information into a data entry system and use Aries Dispatch.
• Has comprehensive knowledge of Las Vegas and the surrounding areas.
• Performs clerical support duties for the tow office when needed.

Supervisory Responsibilities :

Directly supervises 0 employees.

Competencies :

To perform the job successfully, an individual should demonstrate the following competencies :

Computer Skills :

To perform this job successfully, an individual should have experience with Microsoft Office software . Must be able to learn in-house towing software.

Certificates, Licenses, Registrations :

Safety and Security :

Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and / or Experience :

1-3 years of related experience preferred in dispatching and basic computer knowledge.

Previous experience working in a fast-paced environment is preferred.

High school diploma or GED required.

Language Skills :

Ability to effectively present information and respond to questions from manager(s) / Supervisors, clients, customers, and the general public.

Bilingual -  Spanish preferred.

Mathematical Skills :

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent.

Reasoning Ability :

Ability to solve practical problems and deal with a variety of concrete variables.

Physical Demands :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

Acknowledgments : The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor.