Telecommunications Maintenance Technician II

Overview

WHY UT SOUTHWESTERN?

With over 75 years of excellence in Dallas-Fort Worth, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we provide the best possible care, resources, and benefits for our valued employees. UT Southwestern is ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report and offers opportunities for career growth and development, a highly competitive benefits package, and a culture of teamwork, professionalism, and a rewarding career.

JOB SUMMARY

We are seeking a dynamic and skilled voice / collaboration support engineer to join our Unified Communications team at UT Southwestern. As we implement and transition to a contact center as a service (CCaaS) platform, this role will play a key part in ensuring seamless deployment, system optimization, and ongoing support for enterprise contact center operations. The individual in this role must also have experience supporting an enterprise unified communications as a service (UCaaS) implementation. Candidates must bring both strong technical aptitude and a customer-first mindset, with creativity, self-drive, and a passion for solving problems and elevating the user experience. This position is eligible for a hybrid work schedule.

BENEFITS

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include :

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare — no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer

EXPERIENCE AND EDUCATION

Required

Bachelor's Degree Or equivalent experience

6 years Experience in installing, programming and maintaining hardware and software associated with the successful operation of a large VoIP system, preferably a Unify OpenScape Voice

Preferred

Experience in telecommunication network design and traffic engineering

Education

JOB DUTIES

SECURITY AND EEO STATEMENT

Security

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 113.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

EEO Statement

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.

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