Clerk III - Organ Transplant Center - Department of Surgery

Administrative Clerk III

University of Iowa Health Care, Department of Surgery is seeking a Clerk III to, under general supervision, provide phone and scheduling coverage, entering labs for the Organ Transplant department.

Schedule & coordinate outpatient appointments and tests at University of Iowa Health Care, Iowa River Landing and outreach locations in person and over the telephone utilizing the Epic system, following established scheduling guidelines.

Provide high level of customer service to all internal and external customers including patients, visitors and clinical care teams.

Answer incoming telephone calls and address staff and patient questions and concerns.

Assist with Epic inbasket, outlook messages, patient scheduling, living donor lab entry, and referral intake.

Collaborate with peers and co-workers to enhance the delivery of care within the program.

Assists with resolving scheduling issues by working directly with supervisor.

Follow general policies and procedures in accordance with the regulations of the University of Iowa, Carver College of Medicine and the Iowa Health Care.

Perform other duties as assigned.

Demonstrates respect for all members of the University community in the course of performing one's duties and in response to administrators, supervisors, coworkers, and customers; constructively brings forward workplace concerns to coworkers and / or supervisor.

Minimum Eligibility Requirements : Any combination of related clerical office experience or related undergraduate and / or post high school clerical training that is the equivalent to two years of full-time employment.

Desired Qualifications : Demonstrated attention to detail, excellent organizational skills, experience working with Epic in an outpatient healthcare setting scheduling appointments, ability to maintain professionalism while handling difficult situations with patients and staff members, demonstrated ability to handle complex situations with minimal supervision, proficiency in computer software applications, medical terminology knowledge, public contact / customer service experience.

Application Process : In order to be considered for an interview, applicants must upload the following documents and mark them as a "Relevant File" to the submission : Resume. Job openings are posted for a minimum of 10 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. This position is not eligible for University sponsorship for employment authorization. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential / education verification. Up to 5 professional references will be requested at a later step in the recruitment process. For additional questions, please contact kiley-skay@uiowa.edu.