System Development Engineer II, Aperture (Herndon)

WorkSpaces is leading the cloud desktop revolution and we are looking for engineers who know how to design and maintain highly scalable software services. We care deeply about the user experience our customers have when they interact with their WorkSpace. This includes how long it takes to launch, how long it takes to log in, and how the in-session interaction feels. We must provide a secure and highly available WorkSpaces to meet expectations.

We are looking for a skilled Systems Development Engineer to join our team in Virginia. In this role, you will design, implement, and manage scalable cloud solutions for ADC customers, collaborate with cross-functional teams, and contribute to the next generation of cloud technologies.

This position requires that the candidate selected must currently possess and maintain an active TS / SCI security clearance. The position further requires that, after start, the selected candidate obtain and maintain an active TS / SCI security clearance with polygraph or commensurate clearance for each government agency for which they perform AWS work.

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Key job responsibilities

The ideal candidate will have extensive experience with Linux, especially in large-scale, distributed environments, and a strong understanding of networking technology and server inter-relationships. They will excel in deep-dive troubleshooting and conduct technical post-mortems to identify the root causes of complex issues.

Passionate about coding, the candidate will be adept at building tools in Python / Java and solving system problems in Python / Java, with a solid grasp of software development methodologies. They will be responsible for creating and deploying scalable solutions across thousands of devices, continuously improving processes to handle massive-scale operations.

The candidate will proactively address system variances affecting major services worldwide, investigating service inter-dependencies and region-specific configurations. They will collaborate with cross-functional teams to optimize cloud infrastructure maintenance and engage in continuous learning from Amazon's distinguished engineers to stay updated on industry best practices.

A day in the life

On a typical day as a Senior System Development Engineer (SysDev), you will collaborate with internal service teams to enhance system health, maintainability, and operational efficiency. Your work will involve improving tooling and product builds, ensuring that our systems run smoothly and effectively. Additionally, you will tackle complex technical challenges faced by our customers, providing global solutions to these advanced problems. As part of the Amazon Dedicated Cloud community, you may also be required to offer on-call support across various End User Compute technology stacks, ensuring that our services remain reliable and robust.

The primary focus of the team is on the growth and delivery of the WorkSpaces and AppStream services. Working in a high-trust environment, you will partner closely with internal service teams to quickly resolve issues through code, driving positive customer experiences. The team was formed in response to the significant growth of related services in recent years, highlighting the need for agility and a proactive approach to solving emergent challenges.

In this role, you will be solving problems that directly impact the performance and reliability of our cloud services. You will work with a variety of internal stakeholders, including other engineers, product managers, and support teams, to ensure that our solutions meet the needs of our customers. The end goal is to maintain the high standards of service that AWS is known for, while continuously improving and innovating to stay ahead of industry demands.

About the team

The Aperture / WorkSpaces Team

We provide the highest caliber Operational Solutions and Cleared Support for WorkSpaces services within ADC Regions. We provide 'hands on keyboard' support to commercial service teams by deploying changes into these isolated regions, monitoring the results, and reporting any issues that are observed. Amazon WorkSpaces is a fully managed, secure Desktop-as-a-Service (DAAS) solution that provides virtual-desktops running on the Windows or Linux Operating Systems.

Why AWS

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Utility Computing (UC)

AWS Utility Computing (UC) provides product innovations from foundational services such as Amazons Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWSs services and features apart in the industry. As a member of the UC organization, youll support the development and management of Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.

Inclusive Team Culture

Here at AWS, its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Work / Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, theres nothing we cant achieve in the cloud.

Mentorship and Career Growth

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnt followed a traditional path, or includes alternative experiences, dont let it stop you from applying.

BASIC QUALIFICATIONS - 2+ years of non-internship professional software development experience

• 1+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
• Bachelor's degree, or CSSLP (Certified Secure Software Lifecycle Professional)
• Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby
• Current, active US Government Security Clearance of Top Secret with SCI eligibility or above

PREFERRED QUALIFICATIONS - Experience with distributed systems at scale

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https : / / amazon.jobs / content / en / how-we-hire / accommodations for more information. If the country / region youre applying in isnt listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $116,300 / year in our lowest geographic market up to $201,200 / year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and / or other benefits. For more information, please visit https : / / www.aboutamazon.com / workplace / employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.