Customer Care Specialist III - Fort Wayne, IN

Ready To Go Further?

Saia is a different kind of logistics and transportation company. We do things the right way. You'll see it in our commitment to our people, customers, and community. You'll feel it in the support you get on day one from leadership and from your team. A job with Saia is packed with opportunity from learning new skills and advancing to competitive compensation and great benefits. It's all here and it's exactly what going further is all about.

Position Summary

Delivers escalated support to customers while working closely with terminal operations to resolve disputes, scheduling conflicts, and service concerns. Maintains high standards of accuracy and communication to drive customer satisfaction and operational excellence.

Major Tasks and Responsibilities

• Handles inbound calls and emails, resolves escalated inquiries, and ensures a positive customer experience.
• Investigates freight issues, manages claims processes, and applies policies to resolve disputes fairly and efficiently.
• Coordinates with terminal operations and dispatch to confirm availability, schedule deliveries, and resolve conflicts.
• Prepares and reviews shipment and dispute paperwork for accuracy and completeness.
• Supports billing, data entry, and recordkeeping while maintaining up-to-date terminal information.
• Conducts driver check-ins to verify deliveries and address service-related concerns.
• Investigates OS&D exceptions and resolves issues promptly in accordance with company procedures to minimize potential claims.
• Identifies recurring service issues and recommends improvements to enhance the customer experience.

Minimum Qualifications

Preferred Qualifications

Work Conditions and Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay Rate : $22.15 - $27.30 per hour, based on experience

Benefits

At Saia, your success is our success! That's why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won't go unnoticed.

At Saia, our people are the reason we've been successful for over a century in the industry. Together, we've created a positive culture that's driven by our core values like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we're always looking for more collaborative and motivated individuals to join our team. So, if you're ready to put your career on a solid path, let's go further.

Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.