Talent.com
Internal Sales Representative

Internal Sales Representative

Multi-Color Corporation MCCBatavia, OH, United States
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Description

Build your Career with an Industry Leader

As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the future by developing consumer-driven innovations and sustainable packaging solutions. Working for our team, you can truly make a difference.

To serve as the central operational and commercial liaison between the customer and internal teams, ensuring seamless end-to-end order execution, exceptional customer experience, and strong account development. The role blends customer service, sales support, project coordination, and account management to maintain customer satisfaction and drive business outcomes.

Why work at MCC :

  • Compensation : $65,000
  • Generous benefits package including medical, dental, vision, disability, life insurance and 401(k)
  • Paid Holidays : New Years, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, plus two floating Holidays

Responsibilities :

Customer Account & Relationship Management

  • Build and maintain strong, trust-based relationships with customers through open and proactive communication.
  • Act as the key internal contact for customer accounts, ensuring alignment with commercial terms, expectations, and execution timelines.
  • Conduct regular customer plan meetings, feedback sessions, and satisfaction surveys.
  • Coordinate customer visits, participate in trade fairs, and guide customers during press approvals and facility tours.
  • Handle customer escalations, complaints, and queries professionally and promptly.
  • Order & Project Coordination

  • Process and monitor customer orders in ERP systems ensuring accuracy, pricing alignment, and timely execution.
  • Collaborate with planning, logistics, prepress, and QA to ensure timely delivery and quality standards.
  • Coordinate artwork and trial productions, secure approvals, and ensure documentation is complete.
  • Prepare and manage proformas, quotations, invoices, and purchase orders.
  • Administer and archive all project-related information.
  • Commercial & Financial Follow-Up

  • Revise and prepare pricing documentation in coordination with calculation teams.
  • Evaluate margins and order profitability monthly with sales management.
  • Support sales during customer visits, trade show interactions, and promotional events.
  • Follow up on lost orders, delayed payments, and outstanding quotations.
  • Maintain and update customer contact details and sales data in CRM / ERP.
  • Complaint Handling & Continuous Improvement

  • Receive and document external complaints per ISO and / or FDA-compliant procedures.
  • Liaise with QA to execute resolution tasks.
  • Track and resolve NCRs; propose corrective actions to reduce recurring issues.
  • Engage in continuous improvement initiatives for systems, workflows, and customer experience.
  • Performance Indicators (KPIs) :

  • OTIF (Delivery in Full On Time)
  • Customer satisfaction scores and feedback
  • Non-Conformance Reports (NCRs) and resolution time
  • Accuracy of CRM / ERP data and documentation
  • Contribution to margin retention and revenue protection
  • Qualifications :

  • 2+ years' experience in internal sales, customer service, or order management (preferably in a manufacturing or label / packaging industry)
  • Strong organizational and project coordination skills
  • Proficiency with ERP (e.g., SAP, Axapta), CRM, and Microsoft Office
  • Excellent verbal and written communication skills
  • Ability to manage multiple priorities under pressure
  • Desirable :

  • Experience with ISO / FDA / quality-regulated environments
  • Technical understanding of artwork and prepress coordination
  • Ability to assess and discuss color proofs and design adjustments
  • Additional language skills for international communication
  • Multi-lingual, Spanish / French / Portuguese
  • Attributes & Behaviors :

  • Customer-focused with a proactive and problem-solving mindset
  • Team-oriented and collaborative across departments
  • Curious, adaptable, and committed to continuous learning
  • High attention to detail and commercial awareness
  • Strong cultural intelligence for working with global stakeholders
  • Diversity & Inclusion :

    Multi-Color is committed to providing equal employment opportunities and prohibits discrimination based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. If you need assistance or an accommodation in applying, please contact our Human Resources Department at [emailprotected] .

    #FOUIND

    serp_jobs.job_alerts.create_a_job

    Sales Representative • Batavia, OH, United States

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Outside Sales Representative

    Outside Sales Representative

    Misura GroupCincinnati, OH, US
    serp_jobs.job_card.full_time
    Our client is a $130M, multi-site building materials dealer that is rapidly becoming the premier supplier of exterior building products. With a reputation built on high-quality products, competitive...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Inside Sales Representative

    Inside Sales Representative

    DuBois ChemicalsCincinnati, OH, US
    serp_jobs.job_card.full_time
    It's fun to work in a company where people truly believe in what they are doing! We're committed to bringing passion and customer focus to the business. Inside Sales Representative is the account ow...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Inside Sales Rep for Steel Service Center

    Inside Sales Rep for Steel Service Center

    Benjamin Steel CompanyCincinnati, OH, USA
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Description of Position Responsibilities.SUPERVISED BY : Inside Sales Manager / Director of Branch Operations.Sells full product line to all types of customers via telephone.Responsible for quoting pr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Inside Sales Representative

    Inside Sales Representative

    TRIVACOHebron, KY, US
    serp_jobs.job_card.full_time
    Inside Sales responsibilities would include properly sizing, selecting, and quoting process control solutions based upon application conditions provided by customers. The inside salesperson will coo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Sales Representative - Uniform

    Sales Representative - Uniform

    CintasCincinnati, OH, US
    serp_jobs.job_card.full_time
    Sales Representative - Uniform.Cintas is seeking a Sales Representative to focus on new business-to-business account development in our Uniform Division. Responsibilities include prospecting, cold c...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Inside Sales Rep

    Inside Sales Rep

    United RentalsMonroe, OH, US
    serp_jobs.job_card.full_time
    If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals!. As an Inside Sales Rep, you will serve as a key customer c...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Inside Sales Representative New Acquisition

    Inside Sales Representative New Acquisition

    ADT CareersNewport, KY, United States
    serp_jobs.job_card.full_time
    ADT has been in the business of helping save lives since 1874.As the #1 smart home security provider in the U.Our continuous innovation, advanced technology and strategic partnerships deliver produ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Inside Sales Representative

    Inside Sales Representative

    DoverCincinnati, OH, US
    serp_jobs.job_card.full_time
    PSG is the global pump, metering and dispensing-solution expert, enabling the safe and efficient transfer of critical and valuable fluids that require optimal performance and reliability in applica...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Inside Sales Representative

    Inside Sales Representative

    O'Neal IndustriesHamilton, OH, US
    serp_jobs.job_card.full_time
    Requisition Number : INSID009212.ESSENTIAL DUTIES AND RESPONSIBILITIES.Maintain regular contact with existing accounts and assist in the onboarding of new accounts. Collect and disseminate relevant s...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Inside Sales Representative- Industrial

    Inside Sales Representative- Industrial

    Sonepar USACincinnati, OH, United States
    serp_jobs.job_card.full_time
    At Echo Electric, a brand owned by Sonepar, we are a leader in electrical distribution.Echo Electric represents over $1.Illinois, Indiana, Iowa, Kansas, Kentucky, Missouri, Ohio, Nebraska, and Sout...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Inside Sales

    Inside Sales

    Diversified Supply IncCincinnati, OH, US
    serp_jobs.job_card.full_time
    If you’re ready to make a career change and want to push yourself professionally while making a difference, you should consider Diversified Supply (DSI). DSI is a 33 year old, Top 200 EW Elect...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Health Insurance Inside Sales Representative

    Health Insurance Inside Sales Representative

    360careCincinnati, OH, US
    serp_jobs.job_card.full_time
    Health insurance license required.Base Salary + Uncapped Commission.Health insurance Inside Sales Representatives are responsible for phone sales, following up on prospects and assisting with enrol...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Inside Sales Representative

    Inside Sales Representative

    Risk StrategiesCincinnati, OH, US
    serp_jobs.job_card.full_time
    Inside Sales Representative (also known as Licensed Sales Agents) is responsible for sales, service, retention and growth of ARCs Individual and Medicare book of business.This includes any and all ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Outside Sales Representative

    Outside Sales Representative

    Builders FirstSourceCincinnati, OH, US
    serp_jobs.job_card.full_time
    Builders FirstSource Sales Representative.We are Builders FirstSource, America's largest supplier of building materials, value-added components and building services to the professional market.You'...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Inside Sales Representative

    Inside Sales Representative

    Myriad GeneticsMason, OH, United States
    serp_jobs.job_card.full_time
    We are seeking a dynamic and driven Inside Sales Representative (ISR) to join our team in Mason, OH.The ISR will play a crucial role in qualifying and selling to healthcare providers, as well as as...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Inside Sales Representative (332)

    Inside Sales Representative (332)

    ABC SupplyErlanger, KY, US
    serp_jobs.job_card.full_time
    ABC Supply is the nation's largest wholesale distributor of exterior and interior building products.At ABC Supply, Inside Sales Associates provide unparalleled service as they help customers purcha...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Maintenance Sales Representative- Cincinnati

    Maintenance Sales Representative- Cincinnati

    TriSearchCincinnati, OH, US
    serp_jobs.job_card.full_time
    This position will be calling on the top decision makers within commercial, industrial, and owner / operated facilities to discuss our company's ability to save them money through system maintena...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Inside Sales Representative

    Inside Sales Representative

    The LaSalle NetworkCincinnati, OH, US
    serp_jobs.job_card.full_time
    LaSalle Network is working with a leading provider of industrial equipment rental solutions to find a motivated Inside Sales Representative to join their dynamic team. This is an exciting opportunit...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30