Casino Host - Far East Marketing (Overnight Shift)

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Company description and general job overview are not provided beyond this role description.

Job Description

The Host - Far East provides comprehensive service support and assistance to the Far East Marketing team. This position is guest-centric and is responsible for in-person arrival and departure assistance and transactions for casino guests checking in / out of the hotel. The Host will assist in booking all hotel, dinner, show / entertainment, property amenities, and any additional requests for casino guests. The Host - Far East strives to exceed guest expectations through gracious and personalized service and assists casino guests with questions and concerns as needed.

Responsibilities

• Deliver personal, administrative support to the designated marketing department.
• Work as part of a team to grow the revenue and income managed by the Casino Marketing teams.
• Greet guests on the Casino / Hotel floor when necessary.
• Perform clerical duties such as photocopying, faxing, mailing, filing, and ordering office supplies.
• Answer telephone calls while adhering to proper telephone etiquette.
• Ensure that all guests are assisted in an efficient and courteous manner. Resolve complaints and issues effectively while escalating concerns as appropriate.
• Must be knowledgeable of, and able to explain, games offered by the casino, current marketing events, promotions and programs along with benefits and privileges of using a Wynn Rewards card.
• Arrange reservations, transportation, and accommodations for guests and input into all appropriate computer systems.
• Use sound judgment and make decisions in accordance with established comp and expense guidelines.
• Confirm all room bookings, restaurant reservations, credit lines, and any preparation required for guest arrivals.
• Handle confidential files, materials, correspondence, and related documents.
• Assist with player development and casino events.
• Perform other related duties as required.

Qualifications

Other Requirements

Work Environment

This job operates in a fast-paced office and casino environment.

Job Details

Additional information : Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Location : Las Vegas, NV

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