Member Service GuideVirtualVocations • Pasadena, California, United States
Member Service Guide
VirtualVocations • Pasadena, California, United States
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A company is looking for a Member Service Guide.
Key Responsibilities
Engage members with empathy and professionalism across calls and digital channels
Build high-quality connections that create trust and empower members to take confident steps in their care
Translate complex benefits and healthcare information into simple, clear terms
Required Qualifications
Minimum of 1 year of experience in a call center environment
Passion for serving others and improving the healthcare experience
Proven ability to build rapport, trust, and strong relationships
Adaptability and resilience to succeed in a fast-changing, dynamic environment
Enjoys learning and applying new skills, processes, and feedback in real time
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Guide • Pasadena, California, United States
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