Business Support Analyst II

Business Support Analyst II

Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both residential and business-purpose loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers are not loan numbers they're homeowners.

Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up.

Join us on Our Journey

Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a Business Support Analyst II to join our team!

Reporting to the Servicing Management Team, this position is responsible for managing and enhancing audit processes, reporting, and data-driven insights to support business operations. This role plays a key part in the development, implementation, and maintenance of sampling methodologies, auditing frameworks, and reporting solutions to improve quality control and regulatory compliance.

This position partners with operational teams to identify process gaps and improvement opportunities, ensuring that audit design, data imports, and reporting functions align with business objectives. Additionally, this position helps define and track Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and performance metrics for assigned departments within Fay Servicing.

This Business Support Analyst II also supports Business Strategy Execution, continuously refining methodologies, communication plans, and tools to drive alignment across the organization. This role collaborates with the Policies and Procedures team to ensure compliance with regulatory, procedural, and investor requirements, reinforcing strong governance and operational efficiency.

Qualifications include :

• Bachelor's degree in Business Administration, Finance, Data Analytics, or related field (or equivalent combination of years of experience with high school diploma / GED)
• 5+ years' experience in mortgage servicing required
• Prior experience with data analysis, reporting tools, and business intelligence solutions (e.g., Business Objects, SQL, Tableau)
• Strong understanding of audit design, sampling methodology, and reporting
• Prior experience working in a fast-paced workplace, managing multiple projects simultaneously, and working collaboratively with cross-functional teams is preferred
• Black Knight MSP experience required
• Solid skills and experience in MS Word, Excel, and Outlook
• Strong verbal and written communication skills
• Solid interpersonal skills
• Demonstrated analytical skills and problem-solving abilities
• Good judgment with the ability to evaluate and make decisions
• Strong time management skills
• Ability to work effectively in a fast-paced, dynamic environment
• Customer service / client orientation with strong execution skills and results orientation
• Ability to prioritize numerous tasks and manage shifting priorities
• High level of attention to detail and consistency
• Flexible, open to change; ability to learn new things quickly
• Collaborative; ability to work effectively with others

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Featured Benefits

Compensation

Fay Cares!

The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information, go to www.dhs.gov / E-Verify.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.