Customer Support Associate

2 days ago Be among the first 25 applicants

Base pay range

$22.00 / hr - $24.00 / hr

This range is provided by RHM Staffing Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Additional compensation types

Annual Bonus

RHM Staffing Solutions

For years RHM Staffing Solutions has been providing the highest quality technical professionals to a wide range of industries and clients. RHM Staffing Solutions is a leading provider of technical, professional and engineering recruiting and staffing services. RHM Staffing Solutions has a long history of customized recruiting and placement solutions that continually place the best candidates at all levels of skill and expertise.

JOIN THE RHM TEAM!

The

Customer Support Associate (CSA)

is responsible for supporting contract employee payroll and benefit needs, assisting sales and recruitment teams with the full cycle of a contract employee's employment, managing workers' compensation claims, and assisting office management with operational activities.

Responsibilities

• Provide exceptional customer service to the internal team, clients, and contract employees.
• Manage timecard audit and collection, including contract employee time off requests.
• Resolve contract employee payroll and invoicing issues (e.g. adjustments, lost checks, invoice inaccuracies, etc.).
• Guide contract employees through benefits enrollment, payroll entry, time-off requests, and client specific working guidelines.
• Assist sales and recruitment teams in communicating pre-employment requirements to contract employees.
• Manage contract employee hires / terminations / unemployment claims in HRIS / CRM systems.
• Support communication with contractor, sales, and claims in regards of workers' compensation.
• Partner with sales to onboard new clients, including collection of client addendums, services agreements, and exhibits, and maintain an accurate master client list.
• Work with sales and recruitment teams to audit new starts, references, and finishes.
• Partner with talent acquisition, training and development, and human resources to onboard and offboard internal employees.
• Support the office coordinator as needed or support other related duties when assigned.

Required Skills / Abilities

Qualifications Include

We offer a competitive hourly pay plus performance-based bonus opportunities along with an exceptional benefits package including comprehensive medical / dental / vision plan, a 401(k) savings plan, and vacation pay. We strive on making our people the best, because our people make the difference.

RHM Staffing Solutions does not discriminate in employment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.

Seniority level

Entry level

Employment type

Full-time

Job function

Administrative and Customer Service

Industries : Staffing and Recruiting, Manufacturing, and Business Consulting and Services

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