Client Success Manager

Client Success Manager

Innovid is the leading independent omnichannel ad tech platform, empowering marketers to create, deliver, measure, and optimize ad-supported experiences that people love. In 2025, Innovid and Flashtalking merged to create a transparent, scalable alternative to big-tech, walled-gardens, and point solutions across CTV, digital, linear, and social channels. As part of Mediaocean, Innovid is tied into the industry's core ad infrastructure for omnichannel planning, buying, and billing. We are proud to lead the industry with our innovation, intelligence, and independence as the company best-suited to power the future of advertising.

We're looking for a client-focused, strategic thinker to join our team as a Client Success Manager. In this role, you'll be the trusted day-to-day partner for a portfolio of clientsdriving communication, ensuring flawless execution, and translating performance insights into long-term growth strategies. You'll collaborate closely with internal teams and senior leadership to deliver exceptional client experiences, connect business goals to actionable solutions, and uncover new opportunities for impact. If you thrive in a fast-paced, cross-functional environment and are passionate about building lasting client relationships that drive results, this role is for you.

What You Will Do :

• Act as the primary day-to-day contact for a portfolio of client accounts, ensuring exceptional communication, support, and customer service.
• Partner with senior leadership to connect short-term campaign execution with long-term strategic goals.
• Analyze client business objectives and campaign performance to uncover insights, surface opportunities, and guide conversations toward growth.
• Lead proactive discussions that strengthen client relationships through data-driven recommendations and strategic alignment.
• Coordinate internal cross-functional teams to ensure deliverables, timelines, and expectations are met across all projects.
• Contribute to Quarterly Business Reviews (QBRs) by preparing clear, concise summaries of performance, learnings, and next steps.
• Support revenue retention and growth by maintaining delivery consistency, aligning planning with client objectives, and identifying expansion opportunities.
• Validate billing details and collaborate with internal teams to resolve discrepancies, ensuring accuracy and reinforcing the connection between campaign delivery and financial integrity.

What You Will Need :

What We Offer :

There is no such thing as the perfect resume, or someone that checks every box. At Innovid, we are generous with our time and knowledge, and always ready to teach. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day and add to Innovid.

Equal Opportunity Employer : Innovid is an equal opportunity employer, committed to our diversity and inclusiveness. We consider all qualified applicants regardless of race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply. We are actively working to be an anti-racist organization. We're committing to creating an inclusive and equitable workplace for all of our employees.