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Customer Service Representative / Graphic Designer

Customer Service Representative / Graphic Designer

AlphaGraphicsOdessa, TX, US
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Customer Service Representative / Graphic Designer

Our tight-knit team in AlphaGraphics - US805 is actively seeking a Customer Service Representative (CSR) / Graphic Designer to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met. Customer Service Representative / Graphic Designer Perks and Benefits :

  • Competitive Compensation
  • Flexible Scheduling
  • Hard work, collaboration, humanity, fun, and laughter
  • Career path development

More than anything, we're looking for a highly collaborative and dependable CSR / GD who is driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in our company's success, and we value contributions from each team member.

Customer Service Representative (CSR) Daily Tasks :

  • Serve as the primary internal representative of the organization.
  • Convey to the customer our expertise in products, services, and capabilities.
  • Serve as an external key educator to our community and customers.
  • Communicate customer requirements to the support team in accordance with company policies and procedures.
  • Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Attract potential customers by answering product and service questions and suggesting information about other products and services.

    • Customer Service Representative (CSR) Role Qualifications :

  • Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
  • Ability to effectively build relationships with customers and teammates.
  • Strong written and verbal communication skills.
  • Desire to continuously look for ways to help people.
  • Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.

    • Graphic Designer Daily Task :

  • Communicate with various departments to understand their graphic needs for various projects
  • Think creatively to produce new ideas and concepts for the Librarys marketing communications which includes posters, brochures, signage, banners, flyers, bookmarks, website graphics, and other graphics and artwork
  • Proofread to produce accurate and high-quality work
  • Manage inventory of graphic artists materials and recommend new equipment, software, and display material needs
  • Assist with social media, large scale library events, and attending community events as needed

    • Graphic Designer Role Qualifications :

  • At least two years of experience with designing and laying out marketing materials
  • Open-minded and flexible team player
  • Thorough knowledge of Adobe Creative Suites and / or CorelDraw
  • Creativity, flexibility, and the ability to create original unique designs
  • Ability to work independently with limited direct supervision
  • Good time management, organizational skills, and the ability to work on multiple tasks simultaneously
  • Excellent written and verbal communication skills
  • Thorough knowledge of rules of grammar, punctuation, and spelling

    • AlphaGraphics is an established leader in the Printing, Design, and Shipping industries. Our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier. Apply today!

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    Customer Service • Odessa, TX, US

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