Technical Product Support Specialist

Please reach out to the Recruiter for this position and include your Resume and the Title of the position you are applying for! The recruiter for this position is :

The Technical Product Support Specialist will provide technical support to users in an efficient and accurate manner. You will be considered as the company's front line and you will solve basic to complex technical software and hardware problems for our software, as well as third party software. The goal is to make sure that customer value is maintained to the standards set forth by the company.

Location : Greensboro, NC | Type : Full-time, Non-exempt | Salary Range : $18 / hr-$21 / hr

Key Responsibilities :

• Provide telephone support to end-users experiencing technical difficulties.
• Troubleshoot, diagnose, and resolve technical hardware and software issues remotely.
• Guide, with confidence and composure, end-users through corrective measures.
• Identify and escalate support situations requiring urgent attention.
• Track and route support requests via computerized ticketing system; thoroughly document resolutions.
• Prepare activity reports.
• Stay current with product upgrades, system information, and business updates.

Education / Experience Required :

Additional Eligibility Requirements :

Physical Requirements :

Company Information :

Noregon specializes in creating custom software solutions and products for the commercial transportation and military industries. In addition to in-shop diagnostic solutions for the commercial fleet and repair industry, Noregon provides expertise in e-business, client-server, & embedded applications along with onboard vehicle network development. For more information on Noregon services and products, visit www.noregon.com.

Disclaimer :

The statements herein are intended to describe the general nature and level of work being performed, but are not to be seen as a complete list of responsibilities, duties and skills required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Noregon Systems, Inc is an EO Employer AA : M / F / Veteran / Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.

Questions?

Interested in joining our team but have questions? Contact our recruiters at hr@noregon.com.

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