Service Desk Analyst L3

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Join to apply for the Service Desk Analyst L3 role at Jobs via Dice

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Robert Half, is seeking the following. Apply via Dice today!

Description

We are looking for a knowledgeable and proactive Service Desk Analyst L3 to join our team in St. Charles, Illinois. In this long-term contract role, you will provide advanced technical support to ensure seamless IT operations across various offices. This position requires a strong background in IT, excellent problem-solving skills, and a commitment to delivering exceptional service to end-users.

Responsibilities :

Provide advanced technical support for hardware, software, and networking issues, ensuring timely resolution of service desk tickets.

Deploy and manage desktops, laptops, VoIP systems, video conferencing tools, and other IT technologies.

Perform system updates, configurations, and maintenance tasks aligned with IT service management processes.

Collaborate with business and IT teams to enhance service delivery and streamline operations.

Support engineering applications such as AutoCAD, Revit, and MicroStation, troubleshooting issues as needed.

Participate in on-call rotations and regional travel up to 20% to provide onsite support.

Manage user accounts and permissions within Active Directory and other IT platforms.

Ensure compliance with ITIL processes and best practices in service management.

Assist with device imaging, deployment, and configuration management of IT assets.

Requirements

At least 5 years of experience in IT support, with strong expertise in Windows environments.

Certifications such as A+, Network+, or equivalent are highly desirable.

Proficiency in troubleshooting engineering applications like AutoCAD, Revit, and MicroStation.

Solid understanding of technologies such as Cisco, Citrix, Dell, and Apple devices.

Familiarity with Active Directory, ITSM platforms, and backup technologies.

Ability to lift up to 50 lbs and travel regionally up to 20% as required.

Excellent communication skills and a customer-focused attitude.

Knowledge of ITIL processes and configuration management practices.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract / temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract / temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2025 Robert Half. An Equal Opportunity Employer. M / F / Disability / Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Contract

Job function

Job function

Information Technology

Industries

Software Development

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