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Director of Outlets

Director of Outlets

East Bank ClubChicago, IL, US
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Director Of Outlets

The Director of Outlets oversees front-of-house (FOH) operations across all food and beverage outlets, including The Grill a full-service restaurant, smoothie bar, and rooftop sundeck F&B operation. This role focuses on operational improvement and execution, service standard development, and team leadership, ensuring that all FOH operations reflect the core values of the East Bank Club. The position provides direct leadership to The Grill management team and drives initiatives to enhance service, streamline operations, and grow member engagement.

Pay Rate : $100,000-$110,000 annual salary.

Operational Leadership & Improvement

  • Provide strategic oversight and guidance to FOH operations through direct reports, focusing on operational improvement and execution rather than day-to-day outlet management.
  • Develop, implement, and enforce service standards that align with the East Bank Club's core values.
  • Partner with the Director of Food & Beverage to design and execute initiatives that improve service, efficiency, and member experience.
  • Identify operational gaps, implement solutions, and ensure consistent execution across all FOH operations.
  • Establish and monitor KPIs to track service standards, operational efficiency, and member engagement, ensuring accountability through regular reporting.

Guest Experience & Member Engagement

  • Ensure all FOH outlets consistently deliver exceptional service consistent with Forbes service standards.
  • Partner with leadership to implement programs that increase member engagement, satisfaction, and loyalty.
  • Lead initiatives that enhance member interactions, fostering a welcoming and consistent service culture across all FOH outlets.
  • Address escalated member concerns and ensure timely resolution in accordance with service excellence standards.
  • Maintain a consistent presence in outlets to engage with members, build relationships, and ensure service personalization at every touchpoint.

    • Team Leadership & Development

  • Lead, mentor, and coach the Grill Management team to achieve operational and service excellence.
  • Build a culture of accountability, continuous improvement, and high performance throughout the FOH team.
  • Support managers in training and developing staff to meet operational standards, deliver exceptional guest experiences, and prepare future leaders.
  • Serve as a visible leader in outlets, modeling service excellence, developing future leaders, and ensuring alignment with East Bank Club culture.

    • Financial & Operational Performance

  • Monitor FOH operational budgets, labor costs, and performance metrics through direct reports.
  • Drive initiatives that optimize operational efficiency, improve execution, and enhance profitability.
  • Partner with the Director of Food & Beverage and Food and Beverage Business Manager on strategic planning and resource allocation to meet business objectives.
  • Oversee operational readiness for special events, seasonal initiatives, and promotions to ensure flawless execution.

    • Cross-Functional Collaboration

  • Collaborate with culinary leadership on menu execution, specials, and operational improvements ensuring excellence in execution.
  • Work closely with the Director of Food & Beverage to roll out initiatives that standardize FOH operations, improve service, and enhance member engagement.
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