Senior Manager, Customer Operations
VirtualVocationsSignal Hill, California, United Statesjob_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Senior Manager, Customer Operations to lead their inbound virtual contact center.
Key Responsibilities
Build and maintain a high-performance culture by setting clear goals and tracking agent performance
Enhance agent performance through structured coaching and feedback while addressing underperformance
Oversee daily operations of sales and service teams, ensuring alignment with strategic goals
Required Qualifications
3+ years of experience managing a team of inbound contact center agents in a high-volume environment
Proven ability to manage through team leads and hold them accountable for performance
Experience using data to diagnose issues and implement operational changes
Track record of driving performance by focusing on inputs and processes
Comfortable working across onshore and offshore teams in a tech-focused environment
serp_jobs.job_alerts.create_a_job
Operation Manager • Signal Hill, California, United States
Job_description.internal_linking.related_jobs Operations Associate to enhance scheduling and delivery quality across designated markets.Key Responsibilities Drive operational improvements by solving complex puzzles and collaborating with cro...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Senior Associate, Business Operations.Key Responsibilities Partner with marketing, product, and business development teams to integrate customer performance insights in...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days A company is looking for a Senior Manager, Customer Care Training and Quality.Key Responsibilities Lead the design and implementation of training programs for new hires and ongoing development C...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days 
Senior Enterprise Customer Success Manager, Otter.In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people but to succeed as a digital resta...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days A company is looking for a Manager, Customer Operations (Inbound Virtual Contact Center).Key Responsibilities Build and sustain a high-performance culture by setting clear goals and enforcing acc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Senior Associate, Business Operations.Key Responsibilities Partner with marketing, product, and business development teams to integrate customer performance insights in...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Manager, Contact Center Operations to lead and optimize performance within their insurance operations team.
Key Responsibilities Build and sustain a high-performance cul...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 
The Retail Operations Manager is responsible for the efficient operation of a Retail Store, Boutique or Attended Donation Center (ADC), with accountability for the operation functions.The Retail Op...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Senior Manager, Customer Operations to lead their inbound virtual contact center.Key Responsibilities Build and maintain a high-performance culture by setting clear goa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days A company is looking for a Senior Manager, Contact Center Operations.Key Responsibilities Build and sustain a high-performance culture through goal setting and accountability Enhance agent perfo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours 
Gently is an innovation-driven, same-day fulfillment and delivery provider enabling e-commerce and retail brands to offer lightning-fast, cost-efficient and sustainable same-day delivery and return...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Job Title : Service Operations Manager.Reporting to the VP of Service Operations this position is responsible for all activity related to the efficient and effective provision of service on defined ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
The people here at Apple don't just create products they create the kind of wonder that's revolutionized entire industries.
It's the diversity of those people and their ideas that inspires the inno...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Senior Client Success Manager.Key Responsibilities Cultivate relationships with C-Level leaders and business counterparts to ensure strategic alignment and effective sa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Senior Manager, CX Enablement.Key Responsibilities Develop and implement scalable systems for agent onboarding, training, and resource accessibility Create and manage ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours 
Gently is an innovation-driven, same-day fulfillment and delivery provider enabling e-commerce and retail brands to offer lightning-fast, cost-efficient and sustainable same-day delivery and return...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Senior Manager, Technology Operations - CS Technology.Los Gatos, California, United States of America.Netflix is one of the world's leading entertainment services, with over 300 million paid member...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Senior Sales Operations Manager.The Senior Sales Operations Manager is responsible for managing the outbound flow of all customer orders, ensuring best business practices are being optimized betwee...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Senior Associate Customer Business Manager - Specialty.Key Responsibilities Manage and grow relationships with assigned Specialty customers and serve as the primary day...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours 
Senior Manager, Business Operations - Office of the CRO.Scopely is looking for a Senior Manager, Business Operations to work closely with our Chief Revenue Officer (CRO) in Culver City on a hybrid ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
- serp_jobs.job_card.promoted
Senior Operations Associate
VirtualVocationsTorrance, California, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Senior Associate, Business Operations
VirtualVocationsOrange, California, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Senior Manager Customer Care Training
VirtualVocationsLong Beach, California, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Senior Enterprise Customer Success Manager, Otter - Los Angeles
OtterLos Angeles, CA, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Customer Operations Manager
VirtualVocationsGarden Grove, California, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Senior Business Operations Associate
VirtualVocationsLong Beach, California, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Contact Center Operations Manager
VirtualVocationsGlendale, California, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Retail Operations Manager
Goodwill Southern CaliforniaPasadena, CA, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Senior Manager, Customer Operations
VirtualVocationsCarson, California, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Senior Manager, Contact Center Operations
VirtualVocationsSignal Hill, California, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Senior Manager, Operations
GentlySanta Monica, CA, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Senior Manager, Service Operations - Los Angeles, CA
Cubic CorporationLos Angeles, CA, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Growth Operations Manager
AppleCulver City, CA, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Senior Client Success Manager
VirtualVocationsTorrance, California, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Senior Manager, CX Enablement
VirtualVocationsSignal Hill, California, United Statesserp_jobs.job_card.full_time
Senior Manager, Operations
Gently US IncSanta Monica, California, United Statesserp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
- serp_jobs.job_card.promoted
Senior Manager, Technical Operations - CS Technology
NetflixLos Angeles, CA, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Senior Sales Operations Manager
The People BrandLos Angeles, CA, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Senior Associate Customer Manager
VirtualVocationsGlendale, California, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Senior Manager, Business Operations - Office of the CROUS - Culver City, United States
ScopelyCulver City, CA, USserp_jobs.job_card.full_time