Resolution Specialist

A company is looking for a Resolution Specialist who will manage borrower complaints and provide support for complaint resolution.

Key Responsibilities

Monitor and track borrower complaints across multiple channels

Provide second-level support for escalated calls and assist in issue resolution

Communicate findings and resolutions directly to borrowers and respond to public review boards

Required Qualifications

High School Diploma or GED equivalent

2 years of experience in Customer Experience or Complaint management

Preferred experience in the financial industry

Bilingual candidates (English and Spanish) are preferred

Proficient in Microsoft Office Suite