Client Scheduling Coordinator

Job Description

Job Description

We are seeking a detail-oriented Client Scheduling Coordinator to join our team on a long-term contract basis. In this role, you will play a critical part in ensuring smooth operations by supporting clients and business partners through effective scheduling and coordination. You will be responsible for managing appointment workflows, monitoring availability, and serving as a key point of contact to keep processes running efficiently. The ideal candidate is highly organized, adaptable, and proactive in problem-solving, with strong communication skills to build trust and provide timely updates to stakeholders. You should thrive in a fast-paced environment, balance multiple priorities with accuracy, and consistently deliver a high standard of service.

Responsibilities :

• Manage and organize appointment schedules to effectively meet client and business partner needs.
• Ensure timely follow-through on tasks using available company resources and tools.
• Maintain accuracy and attention to detail to enhance the overall scheduling experience.
• Communicate proactively to address concerns and provide updates to relevant parties.
• Collaborate with team members to respond to client inquiries
• Identify and report trends or issues related to availability and scheduling to leadership on a monthly basis.
• Participate in training sessions to develop technical proficiency and adapt to various shifts as needed.
• Deliver exceptional customer service while maintaining a detail-oriented approach during all interactions.
• Support weekend operations as required, working on a rotational basis for up to four hours on Saturdays.
• Strong organizational skills with the ability to manage multiple calendars and appointments.
• Proficiency in Microsoft Excel and Outlook to handle scheduling tasks efficiently.
• Excellent communication skills to interact professionally with clients and team members.
• Experience in customer service or a related field, demonstrating a client-focused approach.
• Ability to adapt to rotating shifts and weekend work based on business needs.
• Keen attention to detail to ensure accuracy in scheduling and reporting.
• Capability to complete initial training and demonstrate proficiency in assigned areas.
• Familiarity with data entry and scheduling software is a plus.