Support Services Specialist

A company is looking for a Support Services Specialist to enhance customer experiences and resolve issues.

Key Responsibilities

Support customers by handling calls and email requests, resolving software and billing issues

Provide ad-hoc system and process training for customers

Master product solutions to guide customers in utilizing services effectively

Required Qualifications

High School Diploma or equivalent

2 years or more of experience in a customer-facing role, preferably in a SaaS environment

Technical software support experience

Ability to multitask and execute tasks with precision

Must be a confident, adaptable self-starter thriving in a fast-paced environment