Collections Analyst

Collections Analyst

As a Collections Analyst at Corcentric, you will join a driven, ambitious team within an entrepreneurial global organization. As a technology-enabled Managed Services provider, we specialize in Account Receivable services, managing complex commercial collections portfolios on behalf of our customers. In this role, you will manage a portfolio of unique customer accounts; you will be responsible for collecting payments and organizing collection plans, with the goal of reducing past due accounts and bad debt exposure. In addition to business-to-business collections experience, the successful candidate will also demonstrate critical thinking, professional communication, organization, and time-management skills.

We are currently hiring out of our Downers Grove, IL office, and are pleased to offer a hybrid work-from-home schedule of three days in-office, every first and third week of the month.

This key position reports to the Collections Manager within our Financial Operations & Managed Services team. We're a dedicated, down-to-earth group in a growing organization offering plenty of opportunity. We look forward to adding you into the mix!

As a Collections Analyst, you will be responsible for :

• Managing a collections portfolio, following account-specific operation procedures and service-level agreements.
• Reviewing and monitoring assigned accounts and all applicable collection reports.
• Initiating collection calls to business accounts, identifying key points-of-contact and building relationships in support of strategic collections efforts.
• Communicating professionally, leveraging your interpersonal skills, negotiation abilities and influencing skills to achieve desirable outcomes.
• Proactively communicating updates to clients and internal stakeholders, providing timely follow-ups on payment arrangements and customer requests.
• Analyzing, researching, and resolving client billing problems and deductions, identifying root causes contributing to account delinquency.
• Reviewing credit limits, assessing account delinquencies, and making recommendations to management.
• Staying well-organized, following documentation procedures across various customer portals and internal systems.
• Preserving a positive customer experience, escalating issues when appropriate, and collaborating effectively with cross-functional team members.