Benefits Call Center Representative

Receiving inbound calls to assist callers in utilizing their benefits. These benefits may include dental, vision, medical, life insurance, 401(k), and disability coverage. We're looking for compassionate, detail-oriented individuals to join our team and make a meaningful impact.

Job Responsibilities :

• Receive inbound calls to assist callers with understanding and using their employee benefits
• Support benefit enrollment and explain coverage details
• Communicate with provider offices to clarify benefits, claims, and eligibility
• Use our intuitive system to "say what you see." - no memorization or spreadsheets required
• Handle approximately 10 calls per hour, each lasting 3-5 minutes
• Provide excellent customer service with no sales involved
• Skills

Customer service, Call center, healthcare, medical, Customer service call center, banking, personal loan, benefits, Employee benefits, Open enrollment, inbound call, health care

• Additional Skills & Qualifications

BVA :

• Any experience specifically within healthcare benefits

Additional Requirements :

• High-speed internet with Ethernet connection
• Quiet, dedicated workspace
• Strong communication skills
• Bilingual Spanish speakers encouraged to apply (higher pay rate offered)
• Must be available for onsite training in Austin
• Experience Level

Expert Level

• Pay and Benefits

The pay range for this position is $16.00 - $17.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a hybrid position in Austin,TX.

• Application Deadline

This position is anticipated to close on Oct 24, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.