Customer Service Representative

Job Title : Call Center Representative

Location : Austin, TX 78727

Pay Rate : $20.00 per hour

Schedule : Must be available to work any 8-hour shift between 7 : 00 AM and 7 : 00 PM, Monday through Friday

Work Setup : In-office only (local candidates must live within commuting distance)

Position Overview :

Join the Provider Network team supporting Health Medicaid programs. This in-office role involves assisting healthcare providers and members with questions related to Medicaid eligibility, claims, and general program inquiries.

Responsibilities :

• Answer high-volume inbound calls in a professional and timely manner
• Assist with Medicaid-related inquiries, including eligibility, claims, and provider support
• Accurately document all calls in the system
• Transfer calls to appropriate departments as needed
• Meet required attendance, productivity, and quality standards

Requirements :

If you have a passion for customer service and want to support healthcare providers and members, we encourage you to apply.

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