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Call Center Representative / Canvasser

Call Center Representative / Canvasser

BITNER BROTHERS CONSTRUCTION INCEnola, PA, US
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Job Description

Job Description

Benefits :

  • Employee discounts
  • Flexible schedule
  • Free uniforms
  • Opportunity for advancement
  • Training & development

Benefits / Perks

  • Competitive Compensation
  • Commission
  • Career Growth Opportunities

    • Job Summary

    We are seeking a friendly and professional Call Center Representative / Canvasser to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to go door to door. As a Canvasser, you will be given routes to canvas. We are looking to build a Canvassing team that is willing to put in the time to go door to door and speak with home owners. NO SOLICITING! NO COLD CALLING!

    Responsibilities

  • Receive inbound calls and place outbound calls
  • Identify the reason for the customers call, collect relevant information, and provide solutions
  • Refer to premade scripts for a variety of customer service topics
  • Upsell products and services when appropriate
  • Use best practices in customer service techniques to develop rapport and build relationships with customers
  • Document all customer interactions
  • Attend trainings to maintain up-to-date skills and knowledge

    • Qualifications

  • Previous experience as a Call Center Representative or in a similar role
  • Excellent phone and verbal communication skills
  • Understanding of active listening techniques
  • Highly organized with the ability to manage time effectively
  • Able bodied to canvas surrounding areas
  • Personable and compassionate
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    Call Center • Enola, PA, US

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