Director, Learning Experience Design

Director, Learning Experience Design

Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.

Capital One’s enterprise Learning & Development (L&D) team is seeking a visionary leader for our new Learning Experience Design organization. As the Director of Learning Experience Design, you will lead a team responsible for the design, development and continuous improvement of enterprise-wide learning experiences across the organization.

Your mission will be to elevate learning from a support function to a critical business driver. Success will require deep expertise in learning science, human-centered design and crafting solutions that elevate both business performance and learner engagement.

The ideal candidate for this role is a strategic learning partner, a practitioner of learning science design, product-minded, a collaborative partner, a storyteller, a visionary leader, and an impact-driven strategist.

Key Responsibilities :

• Partner with L&D peers and key business stakeholders to co-create the annual strategic learning agenda
• Run a well-managed team to deliver exceptional learning experiences and optimize resource allocation
• Design learning experiences and solutions that align with trends and business needs
• Project manage multiple initiatives, calibrating your team to deliver high-quality results
• Manage project scope, timelines, and budget, identifying and mitigating risks or escalating as necessary
• Establish and monitor key learning performance metrics to measure and enhance business impact
• Implement feedback loops to gather user insights and measure satisfaction
• Shape and set the tone for team culture by leading rituals, driving inclusion and engagement, and modeling intentional people leadership
• Coach and upskill your team and others to adhere to high-quality standards
• Keep abreast of learning tech and design trends, empowering your team to craft learning solutions

Requirements :

Basic Qualifications :

Preferred Qualifications :

Capital One is an equal opportunity employer (EOE, including disability / vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.

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