Customer Success Manager

Pump Customer Experience Agent

Pump is a financial operations company designed to optimize business's cloud spend by reducing their costs. Pump has rapidly expanded since 2022, scaling to over $10M in ARR in less than two years. We are the only completely free cost optimization product on the market, managing hundreds of millions in aggregate AWS, GCP, and Azure spend across hundreds of our customers.

Pump is a Y Combinator-backed startup with dozens of angel investors and has also been called the Costco of the Cloud by Forbes. Our founding team comprises two founders with multiple $XXm and above exits.

What You'll Do

• Utilize critical thinking skills to diagnose potentially complex problems using tooling or engineering support to resolve
• Work directly with the support lead on documentation, escalations, product updates, and communication with other teams and 3rd parties to help aid our customers
• Have the ability to grow, develop and learn in a fast-paced, start-up environment
• Work directly with some of the fastest growing companies in the US
• Help Pump scale effectively by handling support requests over phone, email and chat
• Help us maintain an industry leading satisfaction rate with our customers
• Own a critical piece of the feedback loop for improving our product, providing insight for the whole team
• Learn the Pump Platform inside and out to maximize effectiveness with our customers

What You Need

Nice to Haves

Benefits (for U.S.-based full-time employees)

Other Notices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Compensation

$65,000$80,000 USD