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Patient Service Representative - Arrhythmia Center, Westwood
Patient Service Representative - Arrhythmia Center, WestwoodUCLA Health • Los Angeles, CA, US
Patient Service Representative - Arrhythmia Center, Westwood

Patient Service Representative - Arrhythmia Center, Westwood

UCLA Health • Los Angeles, CA, US
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Job Title

In this role, you will interface with patients, families, and referring physicians in the coordination of all patient care services.

Major duties include but not limited to :

  • Acting as a liaison for the patients and physicians in the practice, assisting patients within the healthcare system,
  • Facilitating communication with referring providers.
  • Referring patient to appropriate resources, providing following up through telephone and EPIC / Care Connect, telephone and email triage of patient-related issues.
  • Coordination of appointments.
  • Diagnostic testing and procedure for patients
  • Interfacing with insurance authorization process.
  • Data entry and maintenance of the center's patient database.
  • Provide light administrative support to faculty / staff. Interface with vendors.

Salary Range : $30.36 - $43.49 / hourly

Required :

  • Skill in setting priorities which accurately reflect the relative importance of job responsibilities.
  • Ability to establish and maintain productive working relationships with faculty, staff, administration, and patients from various social, cultural, and economic backgrounds.
  • Ability to creatively integrate competing demands into a productive working environment.
  • Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
  • Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health.

    • Preferred :

  • Knowledge of specific specialty practice and workflows.
  • Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and its services and programs.
  • Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.
  • Able to effectively communicate via email and other written modalities.
  • Familiarity and knowledge of authorization process & managed care programs.
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    Patient Service Representative • Los Angeles, CA, US

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