PBX Supervisor

Omni Ft. Lauderdale Hotel Services Supervisor

Opening Fall 2025, the Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel will also have over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views.

Responsibilities

• Answer incoming telephone calls to the hotel efficiently and courteously.
• Direct phone calls and messages to appropriate personnel or guest.
• Assist all guests and employees.
• Initiating Omni prompt responses help line by logging information regarding problems / situations which require prompt attention and relaying to appropriate personnel.
• Recording and making wake up calls.
• Operating switchboard and two-way radio.
• Train new associates.
• Operating Systems- Monitor Alice and Synergy.
• Maintaining hotel directory.
• Stay up to date with emergency response procedures.
• Review agents prompt response logs.
• Assure daily checklist are completed.

Qualifications