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IT Support Specialist (Washington)

IT Support Specialist (Washington)

Eliassen GroupWashington, DC, US
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IT Support Specialist

Our client is a leading provider of IT solutions and services, dedicated to delivering exceptional support and innovative technology solutions to their customers. They are seeking a skilled IT Support Specialist to join their team and provide top-tier technical support in a dynamic and fast-paced environment.

Location : Local to Washington DC

Pay Rate : $25 - $28 an hour

This is a contract-to-hire opportunity. Applicants must be willing and able to work on a W2 basis and convert to FTE following contract duration. For our W2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Responsibilities :

  • Install, diagnose, repair, maintain, and upgrade PC hardware and equipment.
  • Troubleshoot problem areas in person, by telephone, or via email to ensure timely resolution.
  • Provide end-user assistance and support for various technical issues.
  • Build and maintain workstations and laptops to meet organizational standards.
  • Document issues and solutions using the Remedy ticketing system.
  • Create user documentation for new processes and applications to enhance user experience.

Experience Requirements :

  • Proficiency in PC hardware installation and maintenance.
  • Strong knowledge of Microsoft Windows 10 / 11.
  • Experience with Adobe Acrobat Reader and Professional, as well as Adobe Creative Cloud Applications.
  • Familiarity with IBM DB2 and Data Studio.
  • Expertise in Microsoft Office 2019 / M365.
  • Experience with Microsoft System Center Configuration Manager (SCCM).
  • Proficiency in using JIRA and Remedy Ticketing Systems.
  • Excellent communication, teamwork, and problem-solving skills.
  • Strong customer service orientation.

    • Education Requirements :

  • High School Diploma or GED.
  • Minimum of 5 years of related experience in IT support or a similar role.
  • Must be a US Citizen to apply.
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