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Service Manager
Service ManagerPerformance Ford of East Hanover, LLC • East Hanover, NJ, US
Service Manager

Service Manager

Performance Ford of East Hanover, LLC • East Hanover, NJ, US
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Job Description

Job Description

We are looking for a new Service Manager! The Service Manager will be responsible for the training and management of the service department and should have a strong service and technician background.

Benefits

  • Health, Dental & Vision Insurance
  • 401(k)
  • Paid time off / Vacation
  • Growth / Advancement Opportunities
  • Employee Vehicle Purchase Policy

Responsibilities

  • Forecast and implement regular sales goals and objectives for the department.
  • Hire, train, motivate and monitor the performance of all department personnel
  • Adhere to all company processes.
  • Ensure timely payment of manufacturer warranty claims keeping the warranty schedule current.
  • Read, follow, implement, and maintain the manufacturer's warranty policy and procedures.
  • Ensure the staff meets the manufacturer's training requirements.
  • Focus on customer retention through collaboration with leadership regarding strategic planning and by communicating with the existing database to maintain the stores goals for active customers.
  • Maintain a high level of shop cleanliness, equipment repair, and general shop appearance.
  • Maintaining the highest Customer Service Index (CSI) rating by ensuring excellent process delivery.

    • Qualifications

  • 3 years of automotive dealership service management required
  • Hands-on leader that’s willing to be fully engaged in the service lane and willing to provide direct support to the service advisors, technicians and parts department
  • Customer service focused
  • CDK experience needed
  • Positive attitude / Outgoing personality
  • Good analytical skills and problem-solving ability
  • Great organizational skills
  • Experience in managing technicians and advisors
  • Driving sales and customer retention.

    • We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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    Service Manager • East Hanover, NJ, US

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