MANAGER - SPECIAL EVENTS

Job Description

Job Description

Overview

POSITION SUMMARY :

The incumbent in this position is responsible for implementing a sales action plan for the development of the designated market segments. Prepare proposals and / or contracts to advise prospective customers of meeting space and / or banquet date, space, and rate availability. Compute and quote prices for same with prior approval from VP – F&B and / or Assistant Director – Banquets. Execute Banquet events based on client requests from start to finish, to include staff management, service compliance, and total payment reconciliation.

Responsibilities

ESSENTIAL FUNCTIONS :

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Creates an atmosphere that induces guests to make Hard Rock Casino Northern Indiana their choice of gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Ensure all property Team Members and supporting departments are aware of, and fulfilling, their designated responsibilities in support of any casino programs or promotions.
• Annual planning process coordination including developing planning calendar, managing the budgeting process, and providing roll-ups and reports on a timely basis.
• Must communicate and comply with company policies, processes, and procedures.
• Continually evaluates each piece of business to ensure maximum revenue is generated.
• Participates in the controlling of costs of goods sold.
• Works closely with the casino and special events department on hotel / casino functions to ensure successful events.
• Maximizes room rental charges for non-food and beverage generated business.
• Communicates all information pertinent to each sales and catering group business.
• Ensures quality of food and service in the Catering Department meets the high standards that have been established.
• Participates in community activities to introduce the Catering Department ensuring proper procedures are followed resulting in efficient operation of each department.
• Promotes positive guest / employee relations.
• Maintains a clean, safe, hazard-free work environment within area of responsibility.

NON-ESSENTIAL JOB FUNCTIONS

Qualifications

EDUCATION AND / OR EXPERIENCE REQUIREMENTS :

(Related education and experience may be interchangeable on a year for year basis)

Bachelor’s degree in Restaurant Management with four (4) to five (5) years of banquet experience.

ADDITIONAL REQUIREMENTS : (Licenses, Certifications, Testing, etc.) :

KNOWLEDGE OF :

ABILITY TO :