Bilingual Application Support AdministratorVirtualVocations • Lowell, Massachusetts, United States
Bilingual Application Support Administrator
VirtualVocations • Lowell, Massachusetts, United States
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A company is looking for an Application Support Administrator who is fluent in French and English.
Key Responsibilities
Review incoming Help Desk tickets to provide technical support and troubleshooting for applications
Manage user access and permissions, ensuring data security and compliance with company policies
Assist in escalating unresolved issues and provide prompt feedback to internal customers
Required Qualifications
Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications
Experience working in a Help Desk environment such as ServiceNow
Proficient with the Windows Operating Systems and MS Office products
Some insurance agency experience preferred
Fluency in both French and English is required
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Application Support • Lowell, Massachusetts, United States
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